A comprehensive 10 hours consultancy to call center strategy, planning and design will be provided. An excellent industry resource will be provided for new contact center start-ups, existing call-center improvement and future planning; includes detailed explanations and planning roadmaps.

This Service is ideal if you…

• Are starting a completely new call center
• Are consolidating call centers
• Want to upgrade to a world-class contact center from your existing call center
• Are taking over call center implementation
• Are managing a portion of a new call center implementation
• Have one call center and need to open an additional location
• Are looking for a better understanding of the components of an effective call center.