Using state-of-the-art technologies, SIDDIQUI Telemarketing delivers custom solutions that meet the unique requirements of each and every client while exceeding their expectations. Our suite of integrated contact center services combined with our converged network helps position Siddiqui Telemarketing as a leader in the industry.

As we continue to advance our infrastructure with industry trends we recognize the strengths in maintaining all of our technologies up to the highest standards and we continue to take advantage of these technologies to provide the best solutions for our clients.

Technology Highlights:

•  Cisco Switches and Routers
•  Automated Call Distribution (ACD) using skills and queue based routing
•  Outbound call center solutions including predictive dialing
•  Interactive Voice Response ( IVR) for self-service or automated messaging
•  Call Recording and Quality Monitoring
•  Virtual Management and Reporting
•  Email AND Web Chat Solutions
•  Comprehensive Physical Security and Data Security
•  Redundant telecom circuits
•  UPS and Generator power backup
•  The Business Continuity and Disaster recovery plans